Terms of Service

Last updated: May 30, 2025 • Version 1.1

These Terms of Service (“TOS”) govern the use of services provided by AltusHost B.V. (“we”, “us”, or “our”) to you, the customer (“you”, “your”, or “Customer”). By purchasing or using any of our services, you agree to be legally bound by these Terms, whether on behalf of yourself or an entity you represent. If you are acting on behalf of a third party, you confirm that you have the authority to bind that party to this TOS.

AltusHost B.V. is a private company registered in the Netherlands (Chamber of Commerce No. 57600511; EU VAT No. NL852652896B01), headquartered at IJsbaanpad 2, 1076 CV Amsterdam. As a global provider of web hosting and related services, we are committed to ensuring reliable, secure, and lawful use of our infrastructure by all customers.

This TOS incorporates the following policies by reference:

  • Acceptable Use Policy (AUP)
  • Privacy Policy (in accordance with the GDPR)
  • Order Confirmation or Service Agreement (“Order”)
  • Any other policies linked to or referenced in this TOS

We reserve the right to modify this TOS at any time. Changes become effective upon publication to our website. Continued use of the Services indicates your acceptance of the revised terms.

1. Services

1.1 The features and details of the Services are described on our product pages or in the Order form. We may modify our offerings over time, and such changes do not obligate us to alter the Services already provisioned.
1.2 Some aspects of the Services may be delivered by third parties, who reserve the right to make changes to their services. If such changes materially affect your service, you may terminate this agreement

2. Term

2.1 The “Effective Date” of this TOS is the date the Services are first provisioned.
2.2 The initial term is defined in the Order (“Initial Term”). If unspecified, the default term is one month. The TOS will automatically renew for successive equal-length periods (“Renewal Terms”) unless either party gives timely notice of non-renewal.

3. Termination
3.1 Termination by Us

• We may terminate the TOS with 30 days’ written notice prior to the end of the Initial or Renewal Term.
• Immediate termination may occur in cases of policy violation or non-payment.
• Material breaches not cured within 10 days of written notice may also result in termination.

3.2 Termination by You

• You may terminate the TOS via the AltusHost Client Portal, no later than 30 days before the end of a term.
• Immediate termination may apply if we materially breach the agreement and do not cure the issue within 10 days of your notice.
• Cancellation options (“Immediate” or “Next Due Date”) are selectable via the Client Portal.
• Refunds, if applicable, must be requested through a Billing Ticket within the Client Portal.

4. Payment
  • You are responsible for all fees described in your Order or subsequent communications. Services are billed in advance and must be paid before usage.
  • Invoices are issued 10 days before the Due Date, with reminders sent 3 days before and 1 and 2 days after. Late payments may incur up to 10% fees. Services may be suspended or terminated for non-payment.
  • No refunds will be issued if Services are suspended or terminated due to your breach.
  • If your payment fails, reinstatement requires clearing all dues, potential legal fees, and penalties.
  • Third-party service charges may be delayed and remain your responsibility regardless of billing cycle.
  • Disputes must be submitted in writing at least 5 days before the Due Date. Valid claims will be credited on your next invoice.
5. Use of Services
  • You must maintain accurate contact details. False or outdated information may lead to suspension.
  • Your use is governed by our AUP and Privacy Policy. In case of conflicts, AUP takes precedence.
  • Services must be used lawfully and reasonably. Excessive resource usage may result in restrictions.
  • You must cooperate with us to facilitate effective service delivery.
  • Upon termination, your account will close and we will not forward any communications.
6. Licenses and Intellectual Property
  • We grant you a limited, non-transferable license to use our technology solely for accessing the Services. You may not reverse-engineer or subvert any protections.
  • You grant us and our providers the right to use, transmit, and cache your content strictly for service delivery purposes.
7. Representations and Warranties
  • You affirm that you have the knowledge and legal authority to use our Services and provide required materials.
  • You warrant ownership or proper licensing of all content provided or transmitted using the Services.
8. Disclaimers
  • Services are provided “as is” and “as available”. No warranties, including implied warranties of fitness or merchantability, are provided.
  • We are not responsible for third-party services, data loss, or unauthorized access.
  • In some jurisdictions, exclusions may be limited by law.
9. Limitation of Liability
  • Our total liability is limited to the amount you paid to us in the last three months.
  • We are not liable for indirect or consequential damages, including data loss or business interruption.
  • You are responsible for keeping backups. We disclaim liability for data corruption or unauthorized access.
10. Indemnification

You agree to defend and indemnify AltusHost, its affiliates, and service providers from any third-party claims arising from your use of the Services, violations of this TOS, or provision of unlawful content. This includes costs of legal defense and internal remediation.

11. Notices
  • Notices will be sent to your contact details listed in the AltusHost Client Portal.
  • Refer to our website for additional contact options. Notices about this TOS should be sent to our legal address unless otherwise specified.
12. Force Majeure

Neither party is liable for performance delays caused by uncontrollable events (natural disasters, war, government restrictions, etc.). Obligations are suspended during such periods.

13. Governing Law and Jurisdiction

This TOS is governed by Dutch law and applicable EU regulations. All disputes will be submitted to the competent court in Amsterdam, unless otherwise required by consumer protection law.

The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

14. No Waiver

Failure to enforce any provision of this TOS shall not constitute a waiver of that or any other right under this agreement.

15. Assignment

You may not assign or transfer this TOS without our prior written consent. We may assign this agreement to a corporate successor or affiliate without notice.

16. Severability

If any provision of this TOS is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. No Agency

This TOS does not create any agency, partnership, joint venture, or employment relationship. Neither party may bind the other without express written consent.

18. Survival

Sections 6 through 10, and any provisions which by their nature are intended to survive, shall remain effective after termination or expiration of this TOS.