NO SPAM / UCE Policy

Last updated: September 3, 2025 • Version 2.1

This NO SPAM / Unsolicited Commercial Email (UCE) Policy (“Policy”) is part of AltusHost B.V.’s Terms of Service and Acceptable Use Policy. It applies to all users of AltusHost networks and services, including Business Web Hosting, Reseller Hosting, VPS, Dedicated Servers, and Colocation.

Any abuse of email or messaging from our infrastructure is strictly prohibited.

1. Scope & Definitions

Spam / UCE means any unsolicited or bulk electronic message, including email or comparable electronic messaging, sent without valid prior consent or in violation of applicable laws and industry norms.

Unsolicited Bulk Email (UBE) means email sent in large quantities to recipients who did not explicitly opt in.

Unsolicited Commercial Email (UCE) means marketing or promotional email sent without consent
or without a legitimate legal basis that meets applicable legal requirements.

Mail bombing means sending large volumes of messages to a single user or system with the intent to disrupt
or degrade service availability.

Harassment includes threatening, abusive, or repeated unwanted messages, including continuing communication after a recipient has requested that messaging stop.

2. Prohibited Activities

You may not use AltusHost services to send Spam, UCE, or UBE. Using any address hosted on AltusHost infrastructure to collect replies to messages sent from another network is also prohibited.

The use of purchased, rented, scraped, harvested, or third-party mailing lists is strictly prohibited.

Forging or obfuscating message headers, using deceptive subject lines, misrepresenting sender identity, or hiding the origin of messages is prohibited.

Operating or using open SMTP relays, open proxies, or similar misconfigurations is prohibited.

Mail bombing, flooding, or harassment of recipients or systems is prohibited, including continuing to send messages after a clear request to stop.

Excessive cross-posting, off-topic posting, automated posting, or link/comment spam on newsgroups, forums, or social platforms is prohibited.

Distribution of malware, phishing messages, or links to malicious or deceptive content is strictly prohibited.

3. Requirements for Permitted Email (Bulk, Marketing, and Transactional)

When sending any email via AltusHost infrastructure, you must comply with all applicable laws and meet the following requirements.

You must obtain and retain proof of explicit opt-in consent for all marketing recipients. Double opt-in is strongly recommended. Purchased or third-party lists are not permitted.

Each marketing email must include a valid and accurate “From” address, clear sender identification, and a valid physical postal address. 

Each marketing email must contain a clear and functional unsubscribe mechanism, such as a one-click unsubscribe, that remains valid for at least 30 days.

Opt-out requests must be honored promptly.

You must properly handle bounces and complaints. Hard bounces must be removed immediately. Addresses generating repeated soft bounces must be suppressed.

All sending domains must publish and correctly use SPF and DKIM records. Use of DMARC is strongly recommended.

Marketing messages should not be sent to role-based addresses such as admin@, info@, or abuse@
unless you have clear, documented consent.

Email content must not be deceptive or misleading and must comply with applicable email, consumer protection, and privacy laws.

4. Operational Limits & Throttling

Default per-account or per-domain sending limits may apply and may be adjusted at AltusHost’s discretion in accordance with service documentation. We may throttle, queue, or block email traffic to protect network integrity. 

AltusHost may restrict, filter, or block SMTP ports such as 25, 465, or 587, or other outbound connections as part of abuse prevention measures.

On shared or reseller platforms, stricter limits, additional screening, or enhanced monitoring may apply.

5. Monitoring & Enforcement

AltusHost actively monitors for abuse indicators, including blocklist listings, abnormal sending volumes, bounce spikes, and complaint rates.

Upon detection of abuse or receipt of a credible complaint, AltusHost may immediately suspend outbound email, block traffic, null-route IP addresses, or disable accounts or services without prior notice.

We may request message samples, full headers, consent records, authentication details, or campaign information during an investigation. Failure to cooperate may result in service termination.

Before service reinstatement, you may be required to remediate list hygiene, authentication, and consent practices to our satisfaction.

6. Penalties, Fees & Termination

For confirmed violations, AltusHost may charge a cleanup and remediation fee of €200 per hour, with a minimum of one hour, to cover mitigation activities such as abuse handling, blocklist delisting, or system repairs. 

You are responsible for all third-party costs, including blocklist removal fees, regulatory penalties attributable to your actions, and any direct damages caused by your abuse.

AltusHost may suspend or terminate services for Spam or UCE violations. Services terminated for abuse are not eligible for refunds.

7. Complaints & Reporting

If you suspect Spam or UCE originating from AltusHost networks, please forward the complete message, including full headers, to:

art@altushost.com (primary)
noc@altushost.com (network operations)

Please include timestamps with timezone, sending IP addresses, and any relevant logs to assist our investigation.

8. Relationship to Other Policies

This Policy supplements our
Acceptable Use Policy,
Privacy Policy,
and Terms of Service.
Where policies conflict,
AltusHost may enforce stricter control to protect network integrity and legal compliance.

9. Changes to this Policy

AltusHost may update this Policy from time to time. Material changes will be published on our website
and/or communicated via email. Continued use of our services after the effective date constitutes acceptance of the updated Policy.